Frequently asked questions

Here is a set of questions that our customers have asked us. We hope you find the answers useful and interesting. As more questions arise, we will add them to this page to keep you informed.

What is AutoMend?

AutoMend (operated by Interactive Network Ltd.) is a one-stop quotation service for car and van drivers who need rapid, affordable repairs, MOT and servicing from local industry expert garages and mobile mechanics.

Will I be dealing directly with a garage?

Yes, you will. Our system passes your specific details to the garages and mobile mechanics local to you, who then deliver their best quote for the work directly to you. You can choose the deal that suits you best and arrange a day and time to get your repair, MOT or service done.

Is there a charge for quote requests?

No, there is not. You can use the AutoMend website totally free of charge. With our simple quote system, within minutes, you can get a quote for vehicle repairs, servicing or MOT testing, and you can choose the deal that suits you. You can contact the garage or mobile mechanic directly and arrange a time and day that suits you.

Will I be asked to make an up-front payment?

No, you will not. You will receive quotes directly from our individual members, and you can choose the one you wish to accept. We recommend you don’t pay the garage or mechanic for work in advance, it’s always best to pay for work on completion.

Are all your members local and experienced mechanics?

Yes, they are. Our policy is to only allow locally-based and highly experienced garages and mechanics to produce quotes for users of our site. Most of the garages and mobile mechanics on AutoMend hold industry approvals.

When are your members available to repair my car?

AutoMend has a network of garages and mobile mechanics who are located all across the UK. They all work at different times, early and late, and on different days of the week, with some offering a 24/7 call-out service for emergencies. This means that there will usually be someone available within your local area who can do your car repair, even at weekends.

Do your mechanics fix all makes of cars and vans?

Our members are usually able to offer a wide range of repair and maintenance services for any make and model of car and van; that’s why we have chosen them to be part of our network. However, some of our network members also specialise in particular areas such as prestige brands and even classic cars. Whatever your servicing, repair and MOT testing needs, our network has the expertise to meet them.

Do mobile mechanics offer the same services as garages?

Mobile mechanics are usually fully equipped and able to carry out the same types of repairs, to the same high standard, as garage mechanics. There are some exceptions, such as when heavy lifting gear is required for larger jobs. If you call out a mobile mechanic, you just need to ensure that there is sufficient space for them to work safely on your vehicle. A driveway is ideal, but not essential.